Adobe Work From Home

• Adobe Work-At-Home products are available only for current American River College faculty and staff to use on personally owned devices.
• To install Adobe Creative Cloud software on a ARC-owned device, open a Service Central ticket
• The software is owned by American River College, the employee has no rights to the software.
• Work-at-home software is licensed for current American River college employees only, and does not transfer to other Los Rios College District locations.
• The application user agrees to remove the software when employment is ceased at American River College.
• Technology support on personally owned devices that are using this software is limited (see support section below).
• American River College, and the American River College IT department have no liability or responsibility for any damages, data loss, financial loss, outages or other problems caused by installing Adobe Creative Cloud software on a home computer. 

Technical assistance from American River College is limited since the Work-at-Home software resides on personal machines that are not owned or managed by the College.  

The Los Rios IT Support HelpDesk will not be able to assist with training, application support, or the installation of the Work-at-Home products on your personal device. 

Listed below are several free support options available to you:

• Creative Cloud Help Center and tutorial videos are available at https://helpx.adobe.com/creative-cloud.html
• The Adobe User Forums are also a great resource and can be found at http://forums.adobe.com/community/creative_cloud
• If you experience any issues with product serial numbers, please call Adobe at 1-800-833-6687. To avoid potential hold times, you may request a call back.

In order to use the Adobe software to its fullest capabilities it is critical that the machine meets minimum requirements for installation. Prior to purchase and installation of any Adobe software, please verify that the computer meets Adobe's suggested Minimum System Requirements necessary to operate the software. Requirements can be found at http://www.adobe.com/products/creativecloud/tech-specs.html

Important Information Please Read First:

• If you have previously requested a license, you do not need to request one again, unless there has been a break in employment or your employment status/location has changed (i.e. moved to SCC).
• Requests usually take 1-3 business days to process if submitted M-Th (not including Holidays). 
• You will not receive any follow-up emails from the IT Department. 
• Requests from non-employees and requests received using apps email will not be processed.  Licensing only works with your primary ARC email account.  If your primary email account is another college or DO, use that email address for your request. 
• You will receive an email from Adobe once the request is processed (it may show up as junk mail).
• All Adobe requests through service central require a supervisor or administrator approval.

Service Central

To get the newest version of Adobe apps working after your Adobe Invitation email is received, please follow next steps:

1. Uninstall all old Adobe applications. Every application that has Adobe name in it must be uninstalled. If you have problems uninstalling old Adobe software, please use this guide
2. Download and install Adobe Creative Cloud apps
3. Open a newly installed Adobe Creative Cloud Application; sign in again following guides above if asked. You can install any desired Adobe application that appears in the "Available in your plan" section.

To sign in, use your regular work email address @arc.losrios.edu. Click Continue button. If prompted, select Company or School Account. You will be forwarded to the Los Rios Single Sign On page asking for your wID and Los Rios password.  You will also be required to Authenticate through DUO.  Once you have logged in, scroll up and down to choose the software you want to install.  Each Adobe product has a separate install.

If you open a PDF directly from a web browser that has a PDF extension installed, the file will open inside the browser.  To open directly in Adobe, you will need to save the document to your computer before opening.

If you find that when you double-click on a saved PDF and it opens in Adobe Reader, it means Adobe Reader is set as the default for PDF documents.  To bypass this, you can right click the file and chose Open With... search for and choose Adobe Acrobat Pro.

If Acrobat no longer works for you, you may need to log back into Adobe using your primary ARC email account by clicking the round icon in the top right corner of Acrobat Pro or another Adobe program you have installed.

If Adobe requests payment or states you do not have access to the software,

• Please note:  Adobe does not keep users indefinitely logged in, so you will have to re-login using your primary Los Rios Email account about every 60 days. 
• You DO NOT need to request new work at home licensing. 
• To Log In - Open acrobat or another adobe program and click the icon in the upper right corner and use your ARC Credentials.