Frequently asked questions

Our site requires you to use the freely available Google Chrome browser. Using Chrome, make sure you are using our current web address at https://printshop.arc.losrios.edu/WebDashboard/webshop/default or printshop.arc.losrios.edu for short.

Our website is available on computers here on campus, at home, on your phone and anywhere else you have internet access from. If you are not able to connect using your computer, as a first step in troubleshooting, try to connect from any other device.

If there is an issue with the site, we want to know about it, so please feel free to contact everyone in our department by sending an email to ARC Printing Tech Support: ARCPTS@arc.losrios.edu and we’ll get back to you right away.

Business cards need to have artwork created by our graphic design team before we can print them for you. To begin the process, please head over to the ARC Campus Graphic Design Business Card Order Form and fill out their form.

When the creation/approval process has completed, you will be given a PDF that you can then submit to our Printing Services website using the quick button found at PRINT SHOP ORDERS / BUSINESS CARDS ORDER.

Please be sure to submit the 10-up 8½” x 11” PDF you get from our designers.

When ordering from our site, keep in mind your art is 10-up, so every copy you request will yield 10 cards. By default, our site is set to print 10 copies for you.

(10 copies) x (your 10-up PDF) = 100 ARC Business Cards

At the moment you cannot view any of Printing Services products because you are not assigned to your department on our web site. Please let us know your employee ID and your main department and we will fix your profile within one business day.

There is no automatic way of getting new employees into our system. If you are new, or if you are seeing the above message, please send an email to us at: ARCPTS@arc.losrios.edu with your Name / Employee ID / the department you work in.

Though much of the work we do is campus supported; several items like color copies, and just about all the items available from our Sign Shop have a cost. Please keep in mind that a payment method is required to be in place before production can begin.

Our website has a live pricing engine that updates as you configure your job and will let you adjust to fit most every budget.

Your job will not begin until the estimated cost has been confirmed on our end and; and, use of your submitted budget number has been approved by the assigned approver from your department. This is typically your Dean / Supervisor / etc… Please be in contact with them so they are aware of the order, as you would any other standard requisition / purchase order type of transaction.

Payment for these jobs can either be:

• In person at the Business Services Office
  Simply print out your order and take it to the Business Services Office in the Student Center.
  Work will not begin on your job until we have confirmation that this has occurred.
• With a 4501 or 4301 department budget number entered at the time of order
  Two verifications happen with these orders, one verifying all looks well on our end, and to the approver of your budget number. Please be in contact with them to ensure your job gets approved to keep from holding up production.
  Work will not begin on your job until we have confirmation that this has occurred.

Budget format example. All fields are required to proceed:
GENFD 4501 11 AR.VA.XXX XXXXX 00000 2023 041A

• With a blanket purchase order
  These work well for our reoccurring customers, like Operations or the various outreach centers or labs.
  Work will begin immediately.

One of our goals is to make the services we offer overwhelmingly more cost effective than you would find from off campus vendors. If the estimated cost seems high, our customer service folks may be able to work with you to ensure your job is being entered as you would expect. Please feel free to share your experiences and findings to help serve the campus as best we can.

We’re here to help and you can reach all of us at ARCPTS@arc.losrios.edu.

Budget format example. All fields are required to proceed.

• GENFD 4501 11 AR.VA.XXX XXXXX 00000 2023 041A

If your printing request is for instructional purposes and has the normal campus-supported items being used (standard 20# bond/staple/3-hole drill) then there should be no charge. If there is no charge on your order, a budget number is not needed to proceed.

When you click on the shopping cart button in the upper right-hand corner, and then the CHECKOUT button that appears, click that and you’ll be taken to your shopping cart. If there is a cost on the right-hand side of the screen, we will need a budget number from you before we can proceed.

There are many departments that are required to pay for all our available services. If you work in one of these categories, be prepared to supply us with a budget number at checkout.

Examples of grant and/or categorically funded departments include but are not limited to:

If you use a non-GENFD 11 account:

• BANAR accounts (Note that a completed “Campus-Based Funds Requisition” form must be submitted with your job prior to printing)
• SCOAR accounts
• Fund 12 accounts (General - Restricted)
• Fund 14 (Non-Instructional Trust accounts)

Student clubs:

And any…

• Fundraisers (must use BANAR or SCOAR)
• When there is a charge for admission (music recitals/fashion shows/football games) that money is typically is deposited into a BANAR or a SCOAR account. If that is the case, then that is the account that should be used to pay for printing and additional charges will be incurred.
• Jobs that are submitted where there has been ad space sold (football programs)
• Anyone not using Fund 11 campus discretionary accounts or 041a which are approved Title 5 expenditures as approved by your Dean/Supervisor/Manager.
  • Every one of our customers (including the President!) are responsible for paying for things like color copies and jobs printed on non-campus supported paper and the screen requesting payment is where those details are to be arranged. When in doubt just give us a call at (916) 484-8562 or an email and we’ll get you straightened out.